Question 1

How fast can you get to my property?

Accepted Answer

We're available 24 hours a day, 7 days a week, 365 days a year, and we mobilize crews as soon as we take your call. In an active emergency, call us at 443.328.0917 rather than booking online.

Question 2

Do you work with my insurance company?

Accepted Answer

Yes. We work directly with your insurance carrier to simplify the claims process, and we provide the photos, moisture readings, scopes and documentation adjusters need to move a claim forward.

Question 3

What should I do before your crew arrives?

Accepted Answer

Make sure everyone is safe and out of the affected area. If it's safe to do so, stop the source of water and shut off power to wet areas. Photograph the damage, and don't throw anything away until it has been documented.

Question 4

Are your technicians certified?

Accepted Answer

Our technicians are IICRC-trained and certified, and we are fully licensed and insured. We work to national restoration standards on every job, residential or commercial.

Question 5

Do you offer financing?

Accepted Answer

Yes. Financing options are available so that recovery isn't delayed while you wait on a claim payment or arrange funds. Ask us when you book.

Question 6

Do you handle the rebuild, or just the cleanup?

Accepted Answer

Both. Our managed repair and construction team rebuilds what was damaged, so mitigation and reconstruction stay with one accountable team from the first hour through the final walkthrough.

Question 7

Which areas do you serve?

Accepted Answer

We serve Anne Arundel County, Prince George's County, Kent Island and the surrounding Baltimore metro communities — including Annapolis, Bowie, Crofton, Glen Burnie and Severn.

Question 8

Is mold always visible?

Accepted Answer

No. Mold often grows behind walls, under flooring and inside cavities where moisture lingers. If you smell a musty odor or have had a water loss, an inspection is worth doing.

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